1. Introduction 

ClearMind | Home Task Support Service provides practical services specifically designed to support neurodivergent individuals in maintaining a manageable living space. By booking our services, you agree to the following terms and conditions.

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2. Services

ClearMind offers personalised support services tailored to meet the unique needs of neurodivergent individuals. Services include but are not limited to, organising, decluttering, tidying, small cleaning tasks, admin, and assistance with other household tasks. We do not offer end-of-tenancy cleans, cleaning in preparation for subletting, deep cleans, commercial or landlord cleaning, or large one-off cleaning blitzes.

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3. Booking and Scheduling

• Sessions can be scheduled via email, WhatsApp, or our website’s contact form.

• Availability is subject to change, and bookings are confirmed only once a confirmation email is received.

• Clients are responsible for ensuring safe and reasonable access to their property on the scheduled service date.
   

4. Pricing and Payment

• Our services are priced at £25 per hour (plus parking, if needed).

• We accept payment by bank transfer 24 hours before the appointment, or by cash or card on the day. Card payments are accepted by physical or digital (e.g., Apple Pay, Google Pay) contactless methods and will incur a £0.50 charge due to third-party fees.

• Payment is due upon completion of the service unless already bank transferred 24 hours prior. 
   

5. Cancellations and Rescheduling

• Cancellations or rescheduling must be made at least 24 hours in advance. Cancellations or rescheduling made less than 24 hours before the scheduled service will be fully charged.

• In case of emergencies, please contact us as soon as possible to discuss alternative arrangements.
   

6. Customer Satisfaction and Complaints

• If you are not satisfied with the service, please notify us within 24 hours. We will make reasonable efforts to address and resolve any issues.
   

7. Privacy and Confidentiality

• ClearMind respects your privacy and is committed to protecting your personal information. We will not share your information with third parties without your consent.

• To ensure employee safety, one designated safe person will have access to the appointment schedule, including client addresses. This information will be kept strictly confidential in line with GDPR and used solely for this purpose.

• Before and after photos may be taken for insurance purposes and to help clients see the transformation. These images will be stored securely in a restricted, access-controlled cloud storage folder and labelled using a client ID number rather than personal identifiers. Access is limited to authorised team members on a need-to-know basis. The photos will never be uploaded or shared publicly. We take care to avoid capturing identifiable content (such as family photographs, paperwork, or personal items) wherever possible.

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8. Hazardous Materials 

• For the safety of our team and clients, we are not trained, licensed, or equipped to clean, remove, or dispose of hazardous or biohazardous materials. This includes, but is not limited to: blood, bodily fluids, animal droppings (e.g. mice or rats), needles, or any other material that may pose a health risk.

• We can clean small areas of surface mould commonly found in bathrooms (e.g. on grout, tiles, or sealant). However, significant, recurring, or widespread mould problems require specialist treatment. 

• We reserve the right to stop or refuse work, and the client will be responsible for arranging appropriate services before we can continue.

• Where attendance has taken place, but work cannot proceed due to hazardous materials or significant mould issues, a call-out charge may still apply.

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9. Liability and Safety

• Whilst we have a psychology background, we are not licensed psychologists, psychiatrists, or medical professionals. Any advice or guidance provided during our services is based on personal experience and organisational strategies. Clients should seek appropriate professional support for psychological, medical, or therapeutic needs. 

• ClearMind is insured for public liability. However, we are not liable for any damages or losses incurred during our service. Clients are responsible for having the appropriate home and contents insurance in place to cover any potential risks.

• While we strive to be mindful of any high-value items, we are not professional valuers and do not have the expertise to identify rare or high-value objects. Clients are responsible for seeking appropriate valuation for insurance, resale purposes or disposing of items.
   

10. Amendments

ClearMind reserves the right to update these terms and conditions at any time. Clients will be notified of any significant changes.
 

11. Contact Information 
For any questions or concerns, please contact us at hello@clearmind.services
 

12. Acceptance of Terms 
By booking our services, you acknowledge that you have read, understood, and agreed to these terms and conditions.