Here are answers to some common questions about our services. If you need more information, feel free to get in touch.

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Who are your services for?
We focus exclusively on supporting neurodivergent adults (18+), including those who are self-identified or professionally diagnosed. Our work is specifically designed to support neurodivergent needs such as executive dysfunction, overwhelm, burnout, and difficulty maintaining routines.
 

I don't have a diagnosis, can I use ClearMind's services?​
Yes. You do not need a formal diagnosis to work with us. We recognise diagnosis is a privilege and a personal choice. If you identify as neurodivergent and feel our service description resonates with your needs, you’re very welcome to get in touch. 
 

What type of tasks can you help with?​​
We provide practical, hands-on support, including:

• Tidying and organisation

• Decluttering and reorganisation

• Laundry and clothing care

• Small household chores (e.g., hoovering, wiping surfaces, light cleaning)

• Admin and digital support

 

Please note: We are not a general domestic cleaning service and do not offer end-of-tenancy cleans, cleaning in preparation for subletting, deep cleans, commercial or landlord cleaning, or one-off cleaning blitzes.

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Examples of tasks can be found on our Services & Pricing page.

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Do you offer general domestic cleaning?
No. While some sessions may include small cleaning tasks as part of wider support, we do not offer general domestic cleaning services. If you’re looking for a traditional cleaning service or a full deep clean, a professional cleaning company will be a better fit.

 

How much do your services cost?

Our rate is £25 per hour (plus parking if required).

• Regular sessions are booked in 2-hour slots (weekly, bi-weekly, or monthly)

• Ad-hoc sessions are available for 1–3 hours, subject to availability
   

What appointment times are available?
Working hours are Tuesday-Saturday between 10am-6pm. We recommend booking a regular day and time to secure your 2-hour slot.

 

How do I book?
You can complete the form on our Contact page, send an email to hello@clearmind.services, or message us on WhatsApp.

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What payment methods do you accept?

Payment is accepted via:

• Bank transfer (24 hours before your appointment), or

• Card or cash on the day
   

Card payments (physical or digital contactless, e.g., Apple Pay / Google Pay) incur a £0.50 fee due to third-party processing charges.

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What is your cancellation policy? 

We require at least 24 hours’ notice to cancel or reschedule an appointment.
Cancellations or rescheduling with less than 24 hours’ notice will be charged at the full session rate.

We understand that timekeeping and scheduling can be challenging for neurodivergent people. This policy exists to protect our livelihood and allow us to continue offering consistent support.

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Do I need to supply any equipment or products?

We bring a basic cleaning kit to fill gaps if you’ve run out of products during a session. However, due to property layouts, access issues, or restricted parking, we may need to use your hoover and/or mop where available. We’ll always discuss this in advance.

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For organising support, we recommend purchasing storage items (such as boxes or dividers) after decluttering, to ensure they’re appropriate for your space and needs.

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Do you have insurance?

Yes, we hold Public Liability Insurance. Clients are responsible for ensuring they have appropriate home and contents insurance in place. We are not liable for losses or damages beyond the scope of our insurance cover.